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Free Shipping Available Worldwide!
Free Shipping Available Worldwide!

FAQs

When will my order ship?

Our products usually ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

How do I return or exchange an item?

Please understand that we do not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Homenhome.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also,Homenhome.com do not accept C.O.D. deliveries.

Please note the following product return requirements:

Merchandise must be returned within 30 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Refunds

Refunds will be processed within approximately 1 to 3 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.